Credit Guarantee Corporation Malaysia Berhad (CGC) welcomes and values your feedback, as it helps us serve you better. We are committed to providing timely responses to all feedback received.
You will receive an acknowledgment of your feedback within 24 hours on a working day. A decision will be communicated to you within 10 working days from the date of receipt. If a longer response time is required, you will be notified and updated accordingly.
FEEDBACK VIA PHONE CALL
Client Service Centre at 03-7880 0088
Operating Hours:
8.30 a.m. – 5.30 p.m. (Monday – Friday excluding public holidays)
FEEDBACK VIA EMAIL
[email protected]
FEEDBACK VIA LETTER
Client Service Centre
Credit Guarantee Corporation Malaysia Berhad (12441-M)
Level 8, Bangunan CGC
Kelana Business Centre
97, Jalan SS 7/2
47301 Petaling Jaya
Selangor.
ADDITIONAL AVENUES OF RESOLVING DISPUTE
If you are not satisfied with the outcome or how your feedback was handled, you may escalate the issue through the following avenues:
BNMLINK
Operating Hours:
9.00 a.m. – 5.00 p.m. (Monday – Friday excluding public holidays)
Physical Visits
BNMLINK will receive visitors by appointment only. The public may request for an appointment through the eLINK Form or by telephone.
Telephone / Facsimile
Tel: 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Facsimile: +603-2174-1515
Mailing Address
BNMLINK
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur