01 Yvonne Ngui Yew Kiong
02 Nur Sabrina Tajudin
03 Fadrul Azmil Jamalluddin
04 Mohamad Rizki Nadda
05 Shurinder Rahoo
01 Yvonne Ngui Yew Kiong
02 Nur Sabrina Tajudin
03 Fadrul Azmil Jamalluddin
04 Mohamad Rizki Nadda
05 Shurinder Rahoo
On behalf of the Board of Directors, I am pleased to present to you the 2019 Annual Report of Credit Guarantee Corporation Malaysia Berhad (CGC).
It has been five years since I joined CGC and our 5-Year Strategic Plan 2016-2020 (5SP+) enters the final lap in 2020. Discussions on our next 5-Year Strategic Plan 2021-2025 began in July 2019 and having made significant progress over the last five years, my colleagues and I are geared up to take CGC to the next level.
To broaden MSMEs’ access to financing, our source of funds is mainly derived from guarantee fees, and other liability instruments, operations and equity to run our business and fund our growth and operational activities. The growth in our guarantee and loan base is a reflection of our intensified outreach efforts to drive forward our core business functions, empowering MSMEs to reach their business goals.
In investing in the development of our people and providing them with a conducive environment to pursue their career paths and cultivate personal goals, we take pride in their achievements. We propel our people towards execution excellence in implementing CGC strategic initiatives and capitalising on opportunities to provide solutions to enhance the viability of MSMEs.
Our social capital is continuously strengthened through our relationships with our stakeholders, including the communities within which we operate with our unique client-centred culture. We create an enabling environment for all our stakeholders, integrate their needs into our business processes and deliver on our commitments, creating long-term value and collective growth in realising aspirations.
We see intellectual capital as imperative intangibles that steer competitive advantage. These include property such as patents, copyright, software and organisational systems, procedures and protocols. It also includes the intangibles that are associated with the brand and reputation we have developed. Digitisation has improved customer experience in faster approvals, enhanced the way staff work and reduced repetitive manual processes with robotic process automation. With digitalisation the way forward, cybersecurity threats and data privacy concerns are managed accordingly, on par with current FI standards.
Provision of guarantees to strengthen the credit profile of MSME financing with financial institutions.
Offering financing for business startups; for women entrepreneurs; bumiputera financing; financing to expand and grow businesses and contractual financing.
Effective fund management activities to meet targeted return.
Our latest projects include:
imSME portal, Malaysia’s 1st SME Financing/Loan Referral Platform
MyKNP, a joint collaboration with CGC, Bank Negara Malaysia and Agensi Kaunseling dan Pengurusan Kredit (AKPK).
Offering Credit Information and Credit Rating Services, assisting MSMEs to build a credit history and track record.
Forging strategic alliances with relevant agencies and trade associations in an effort to reach out to the MSMEs.
Provision of CGC Developmental ProgrammesTM encompassing Mentoring Programmes, Market Access and Cross-Border Initiatives.
Maintaining, optimising and investing in our operations, including technology and infrastructure.
Enterprise-wide risk management, which includes Credit Risk, Operational Risk, Strategy, Business and Financial Risk, Market Risk, Regulatory and Compliance Risk, IT Risk and Reputation Risk.
Employment opportunities.
Invested RM2.2 million for staff training and development in 2019.
Adhered to sustainable practices to safeguard our assets.
Complied with regulations, to mitigate systemic risk.
CGC has made available to MSMEs over 473,000 guarantees and financing valued at RM74.8 billion.
Over 10,800 guarantees and financing approvals for MSMEs in 2019.
Guarantee and financing approvals valued at RM4.0 billion for MSMEs in 2019.
The launch of imSME has enhanced service for MSMEs through faster, hassle-free guidance and at their convenience to legitimate and authorise channels to source their business financing needs.
Since its inception in 2016, our signature CGC Developmental ProgrammeTM has benefited 13,508 MSMEs in 2019.
Through our subsidiary, Credit Bureau Malaysia, credit information and credit rating services are made available to MSMEs to enhance their credibility and bankability to secure financing.
To broaden MSMEs’ access to financing, our source of funds is mainly derived from guarantee fees, and other liability instruments, operations and equity to run our business and fund our growth and operational activities. The growth in our guarantee and loan base is a reflection of our intensified outreach efforts to drive forward our core business functions, empowering MSMEs to reach their business goals.
In investing in the development of our people and providing them with a conducive environment to pursue their career paths and cultivate personal goals, we take pride in their achievements. We propel our people towards execution excellence in implementing CGC strategic initiatives and capitalising on opportunities to provide solutions to enhance the viability of MSMEs.
Our social capital is continuously strengthened through our relationships with our stakeholders, including the communities within which we operate with our unique client-centred culture. We create an enabling environment for all our stakeholders, integrate their needs into our business processes and deliver on our commitments, creating long-term value and collective growth in realising aspirations.
We see intellectual capital as imperative intangibles that steer competitive advantage. These include property such as patents, copyright, software and organisational systems, procedures and protocols. It also includes the intangibles that are associated with the brand and reputation we have developed. Digitisation has improved customer experience in faster approvals, enhanced the way staff work and reduced repetitive manual processes with robotic process automation. With digitalisation the way forward, cybersecurity threats and data privacy concerns are managed accordingly, on par with current FI standards.
Provision of guarantees to strengthen the credit profile of MSME financing with financial institutions.
Offering financing for business startups; for women entrepreneurs; bumiputera financing; financing to expand and grow businesses and contractual financing.
Effective fund management activities to meet targeted return.
Our latest projects include:
imSME portal, Malaysia’s 1st SME Financing/Loan Referral Platform
MyKNP, a joint collaboration with CGC, Bank Negara Malaysia and Agensi Kaunseling dan Pengurusan Kredit (AKPK).
Offering Credit Information and Credit Rating Services, assisting MSMEs to build a credit history and track record.
Forging strategic alliances with relevant agencies and trade associations in an effort to reach out to the MSMEs.
Provision of CGC Developmental ProgrammesTM encompassing Mentoring Programmes, Market Access and Cross-Border Initiatives.
Maintaining, optimising and investing in our operations, including technology and infrastructure.
Enterprise-wide risk management, which includes Credit Risk, Operational Risk, Strategy, Business and Financial Risk, Market Risk, Regulatory and Compliance Risk, IT Risk and Reputation Risk.
Employment opportunities.
Invested RM2.2 million for staff training and development in 2019.
Adhered to sustainable practices to safeguard our assets.
Complied with regulations, to mitigate systemic risk.
CGC has made available to MSMEs over 473,000 guarantees and financing valued at RM74.8 billion.
Over 10,800 guarantees and financing approvals for MSMEs in 2019.
Guarantee and financing approvals valued at RM4.0 billion for MSMEs in 2019.
The launch of imSME has enhanced service for MSMEs through faster, hassle-free guidance and at their convenience to legitimate and authorise channels to source their business financing needs.
Since its inception in 2016, our signature CGC Developmental ProgrammeTM has benefited 13,508 MSMEs in 2019.
Through our subsidiary, Credit Bureau Malaysia, credit information and credit rating services are made available to MSMEs to enhance their credibility and bankability to secure financing.
Today’s businesses demand a work culture that is at the centre of transformation. A carefully cultivated organisational culture offers a compelling competitive advantage when aligned with values and strategy, while remaining adaptable to changing environments. Since people are CGC’s strongest asset, we take pride in ensuring an integrated employee experience. This includes improving ways of working, developing talent and offering competitive compensation.
imSME 2019 ACHIEVEMENTS
Malaysia’s 1st SME Financing/Loan Referral Platform – was launched in February 2018. Now in its second year, the Platform shows promising growth as an alternative channel for MSMEs to source financing products.
Total Visitors
1,428,974
Total Registered MSMEs
18,420
Total MSMEs Referred to Capacity Building Agencies
39Total Approvals
Cases
2,175
Value
RM199.32 millionCGC consistently partners with numerous corporations to gain knowledge and enhance its service to its customers. MSMEs gain immense benefit from these collaborations in amplifying their services and upgrading their products. Joining forces with the most synergised partnerships aids outreach and brand awareness.
CGC registered a strong media presence in 2019, with close to 1,000 media mentions. Media coverage more than doubled in comparison to 2018. Widely reported events included the MyKNP Launch Ceremony, CGC-AmBank Portfolio Guarantee Signing Ceremony, Extension of CGC’s TPUB-I scheme, CGC-CIMB Bank Portfolio Guarantee Signing Ceremony and the Star Outstanding Business Awards (SOBA).
Today’s businesses demand a work culture that is at the centre of transformation. A carefully cultivated organisational culture offers a compelling competitive advantage when aligned with values and strategy, while remaining adaptable to changing environments. Since people are CGC’s strongest asset, we take pride in ensuring an integrated employee experience. This includes improving ways of working, developing talent and offering competitive compensation.
imSME 2019 ACHIEVEMENTS
Malaysia’s 1st SME Financing/Loan Referral Platform – was launched in February 2018. Now in its second year, the Platform shows promising growth as an alternative channel for MSMEs to source financing products.
Total Visitors
1,428,974Total Registered MSMEs
18,420Total MSMEs Referred to
Capacity Building Agencies
Total Approvals
Cases
2,175Value
RM199.32millionCGC consistently partners with numerous corporations to gain knowledge and enhance its service to its customers. MSMEs gain immense benefit from these collaborations in amplifying their services and upgrading their products. Joining forces with the most synergised partnerships aids outreach and brand awareness.
CGC registered a strong media presence in 2019, with close to 1,000 media mentions. Media coverage more than doubled in comparison to 2018. Widely reported events included the MyKNP Launch Ceremony, CGC-AmBank Portfolio Guarantee Signing Ceremony, Extension of CGC’s TPUB-I scheme, CGC-CIMB Bank Portfolio Guarantee Signing Ceremony and the Star Outstanding Business Awards (SOBA).
1. DATO’ AGIL NATT
| 2. | ADNAN ZAYLANI MOHAMAD ZAHID |
| 3. | DATUK DAVID CHUA KOK TEE |
| 4. | DATO’ HAJI SYED MOHEEB SYED KAMARULZAMAN |
5. TEOH KOK LIN6. SURESH MENON7. DATO’ ONG ENG BIN8. CHOONG TUCK OON9. FAISAL ISMAIL10. SALEHA M. RAMLY
| 1. | DATUK MOHD ZAMREE MOHD ISHAK |
2. RAHIM RADUAN3. SHAZMEER MOKHTAR4. LEONG WENG CHOONG5. YUSHIDA HUSIN6. K. PERBAGARAN7. ZARINA OSMAN8. FAKRUL AZMI MOHAMAD
| 9. | DAENG HAFEZ ARAFAT ZUHUD |
At CGC, operating in a rapidly evolving world, Fulfilling Ambitions is about attaining people’s goals, both internally and externally. In aiming for that goal, we inculcate a culture of upholding strong corporate governance principles across the organisation. Upheld by a distinguished Board, this strong corporate governance framework, incorporated with the highest standards, is key to delivering sustainable business performance and creating continued shareholder value.
| Date: | Wednesday, 24 June 2020 |
| Time: | 2.30 p.m. |
| Venue: | Bangunan CGC, Kelana Business Centre, 97, Jalan SS 7/2, 47301 Petaling Jaya, Selangor Darul Ehsan |
| Phone: | +603 – 78062300 | |
| Fax: | +603 – 78063308 | |
| Email: | csc@cgc.com.my |
Full Annual Report2019 Financial Statements
Key HighlightsChairman’s MessageIn Conversation with President/ceoBusiness ModelSustainability5-Year Financial Summary and HighlightsBoard of DirectorsManagement TeamMajor MilestonesCorporate Governance Overview StatementNotice of 47th Annual General MeetingProxy Form
Download Full Annual Report
MSME Success Stories
